Frequently Asked Questions
1. What is special about Profimach?
We are the leading and largest machine tool
sales and service company in East Europe. We are specialized in
high accuracy and strong performance metal working machine tools.
Based on more than 30 year experience in serving the West European
metal working industry and under the guidance of a Belgian CEO, with
more than 30 years of experience in machine tool business, our main
goal is to provide top production technology, high tech technical and
logistical support, as well as state-of-the-art products to most of
the metal industries in the area.
2. How can I request information on items and when will my request for a quote be processed?
On the product details page, you can access the button "Get a quote"
that will open an Inquiry Form. Here you can enter you contact info plus your message with your
questions and comments regarding the product.Also, we offer you the possibility to enter your
contact info so we could call you instead of you calling us.Your request will be sent by email
directly to our sales engineer who will immediately analyze your quote and get back to you with
an offer and answers to your questions.We will process the request as quick as possible, the
maximum processing time should not exceed 1-2 days. If you would like to follow-up, just use
our call service or send an e-mail to email@example.com.
3. How can I see the showroom and get an appointment?
We are always happy to offer the opportunity to show our
machines to you at our showroom. Please contact our representatives and make an
appointment with at least 1 – 2 weeks’ notice. We cannot guarantee short-term appointments.
4. Can I receive consultation on site at my facilities?
As we also have a special costumer service company we offer first-class
consultation on site. You can request an on-site consultation from our sales engineers.
5. What kind of training do you offer?
The purchase of a machine tool includes a 1-day training session at
our showroom. The training will be conducted prior to the shipment of the machine.
Other specific request can be discussed.
6. How can I receive technical assistance?
In case of needing a technician firs we try to
solve the incident on the phone, mail, Skype or videoconferencing and
if the problem persists we may send a technician to your facilities.
7. What warranty do I receive?
For the tools and machines of Profimach you will
receive a 5-2-1 years' warranty from the date of purchase.
+1 Year warranty on spare parts.
+2 Years warranty on the power unite.
+5 Years warranty on frame structure.
8. How are the machines packed for delivery?
The machines are packed on top of metal or
wooden pallets. Our packaging is suitable for all kind of shipment.
The packages are made according to current safety regulations and
ensures total quality of the merchandise from departure up to destination.
9. What forms of payment do you accept?
We accept the following forms of payment:
•Credit / Financial plan available
10. Become a dealer.
If you are interested in pursuing this exciting opportunity, please follow the steps below:
1) Go to www.profimach.com, and Click on Dealer Development and complete the New Dealer Inquiry Form.
2) Submit online. Once you’ve completed the steps above, you will be contacted by a Dealer Development
Specialist who will answer your questions and guide you through the rest of the process. We look forward to receiving your application.
Still didn't find your answer?
+32(0) 475 736 351 (Belgium)
+40(0) 722 346 170 (Romania)
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